Last Updated: Jan, 2026
This policy explains how subscriptions work at mypurpurex.com, including automatic renewal terms, billing practices, and your right to cancel. Please read this policy carefully before subscribing.
1. Subscription Overview
When you purchase a subscription from mypurpurex.com, you are agreeing to enroll in an automatic renewal program. Your subscription will continue and you will be billed on a recurring basis until you cancel.
By subscribing, you acknowledge and agree to the following:
- Your subscription will automatically renew at the end of each billing cycle
- You authorize us to charge your payment method on file for each renewal
- You may cancel your subscription at any time using the self-service cancellation process described below
- Cancellation can be completed entirely online, no phone call or chat is required
2. Billing Terms & Pricing
| Detail | Information |
|---|---|
| Subscription Price | $27.99 per delivery |
| Billing Frequency | Every 30 days |
| Payment Method | Shopify Payment method ( includes Debit/Credit cards) |
| Renewal Date | Same calendar date as your original subscription date |
| Price Changes | We will notify you at least 30 days before any price increase takes effect. You may cancel before the new price applies. |
Billing Cycle
Your billing cycle begins on the date of your initial subscription purchase. For monthly subscriptions, you will be charged on the same date each month. For example, if you subscribe on January 15th, your next billing date will be February 15th, and so on.
Failed Payments
If your payment method is declined, we may attempt to process the charge again. If payment cannot be collected after 3 attempts, your subscription may be paused or cancelled.
3. Pre-Renewal Notification
In accordance with applicable consumer protection laws, we will send you a reminder email before your subscription renews. This reminder will include:
- The date of your upcoming renewal
- The amount you will be charged
- Instructions on how to cancel if you do not wish to continue
You will receive this reminder at least 7 days before your next billing date.
4. How to Cancel Your Subscription
You have the right to cancel your subscription at any time. Cancellation is simple and can be completed entirely online.
Step-by-Step Cancellation Instructions
- Log in to your account at https://mypurpurex.com
- Navigate to “My Account”
- Click “Subscriptions” or “Manage Subscription”
- Click the “Cancel” button
- Confirm your cancellation
Your cancellation will be processed immediately. You will receive an email confirmation within minutes confirming that your subscription has been cancelled.
Important Cancellation Information
| Question | Answer |
|---|---|
| Do I need to call to cancel? | No. You can cancel entirely online. No phone call is required. |
| Will I be charged after I cancel? | No. Once cancelled, you will not be charged for any future billing periods. |
| Can I still use my subscription after cancelling? | Yes. You will retain access until the end of your current paid billing period. |
| Is there a cancellation fee? | No. There is no fee to cancel your subscription. |
| Can I resubscribe later? | Yes. You may resubscribe at any time through our website. |
5. Refund Policy for Subscriptions
Subscription fees are non-refundable once a billing cycle has begun, except where required by law.
If you cancel mid-cycle, you will not receive a prorated refund for the remaining days.
If you believe you were charged in error, please contact us at support@mypurpurex.com within 7 days of the charge.
Exceptions
- If you are located in a jurisdiction that requires refunds for automatic renewals, we will comply with applicable law.
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If you experience a technical issue preventing you from cancelling, contact us and we will assist you and issue a refund if appropriate.
6. Annual Reminder Notice
In compliance with California Business & Professions Code § 17602 and other applicable regulations, we will send you an annual reminder notice that includes:
- A description of your subscription product or service
- The current subscription price
- Instructions on how to cancel
This notice will be sent via email to the address associated with your account.
7. Changes to This Policy
We may update this policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of the subscription after changes take effect constitutes acceptance of the updated policy.
8. Contact Us
If you have questions about your subscription, billing, or cancellation, please contact us:
Email: support@mypurpurex.com
(for inquiries only, cancellation is available online)
9. Your Rights Under California Law
If you are a California resident, you have specific rights under the California Automatic Renewal Law (Business & Professions Code § 17600 et seq.), including:
- The right to receive clear and conspicuous disclosure of automatic renewal terms before you subscribe
- The right to provide affirmative consent to automatic renewal separate from other terms
- The right to receive a post-purchase acknowledgment with renewal terms and cancellation instructions
- The right to cancel your subscription using the same method you used to subscribe (online cancellation for online subscriptions)
- The right to receive an annual reminder notice
We are committed to complying with these requirements and providing you with a transparent subscription experience.